Privacy Policy

Effective Date: 1 January 2025

The Derm Factor (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (https://thedermfactor.co.za/) or use our services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

1. Personal Information:

   • Name
   • Email address
   • Phone number
   • Billing and shipping addresses

2. Payment Information:

   • Payment details provided during purchases are processed securely through Payfast by Network. We do not store your payment information on our servers.

3. Technical Information:

   • IP address
   • Browser type and version
   • Operating system
   • Referring website
   • Pages visited and time spent on the site

4. Other Information:

   • Information you provide through contact forms or email correspondence.

How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfil orders.
• To communicate with you about your orders, inquiries, or services.
• To personalise your experience on our website.
• To improve our website and services.
• To ensure website security through tools like Google reCAPTCHA.
• To analyse website traffic using Google Analytics and Search Console.
• To comply with legal and regulatory obligations.

How We Protect Your Information

We implement appropriate technical and organisational measures to safeguard your personal information, including:

• Secure Socket Layer (SSL) encryption for data transmission.
• Restricted access to personal information.
• Regular monitoring and updates to our security practices.

Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: For payment processing (e.g., Payfast by Network) and website analytics (e.g., Google Analytics).
• Legal Authorities: When required by law or to protect our rights.
• Social Media Platforms: If you interact with our pages on platforms like Facebook, Instagram, or LinkedIn.

Your Rights

As a user, you have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request corrections to your personal information.
• Deletion: Request the deletion of your personal information, subject to legal and contractual obligations.
• Objection: Object to the processing of your personal information for certain purposes.

To exercise your rights, please contact us at reception@thedermfactor.com.

Cookies

Our website uses cookies to enhance user experience, analyse traffic, and support marketing efforts. For more details, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: reception@thedermfactor.com
• Address: Netcare Universitas Hospital, Suite F05, 1 Logeman Street, Universitas, Bloemfontein, 9301

Thank you for trusting The Derm Factor with your personal information.